Need help with the app? We're here.

Email us at [email protected] and we'll get back to you within 48 hours.

────────────────────────────── COMMON QUESTIONS ──────────────────────────────

How do I reset my password? On the login screen tap "Forgot password?" and enter your email — you'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

How do I update my pathway or destination? Go to the Home tab and tap your destination country to change it. To update your home country, go to Profile → tap the three dots (⋯) → Edit Profile.

How do I update my profile? Tap the Profile tab → tap the three dots (⋯) in the top right → Edit Profile.

How do I delete my account? Go to the Profile tab → tap the three dots (⋯) in the top right → Delete Account. This permanently removes your account, profile, and all your data. This action cannot be undone.

How do I delete a message or story I posted? In My Channel, tap the ⋯ next to your message and select Delete. In Stories, tap ⋯ on your story and select Delete my story.

My checklist progress isn't saving — what should I do? Make sure you are signed in. Progress saves automatically when you tick items. If the issue continues, sign out and sign back in.

────────────────────────────── STILL NEED HELP? ──────────────────────────────

Email [email protected] with a description of your issue and your device type (iPhone/Android) and we will get back to you within 48 hours.